Frequently Asked Questions
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1. What is Cats of Cape Ann (COCA)?
Cats of Cape Ann, known as COCA, is a pioneering brand in the modern cat-themed apparel industry, based in Cape Ann, North of Boston, Massachusetts. We specialize in high-quality, tattoo-like designs and bold patterns that cater to contemporary cat lovers. Our mission extends beyond apparel, aiming to build a global community where cat enthusiasts can celebrate their pets and connect with others.
2. How does COCA support local animal shelters?
At COCA, we're committed to ensuring no pet is ever forgotten. We pledge to donate 2% of our total profits to local animal shelters and TNR (Trap-Neuter-Return) services. This initiative helps manage pet populations and supports our broader community commitment.
3. Can I return or exchange an item I purchased from COCA?
Yes, we offer hassle-free returns and exchanges for store credit on all orders up to 30 days after delivery, provided items are in new, unworn condition with tags intact. For a smooth exchange process, email us at catsofcapeann@gmail.com with your order number. Please note, original shipping charges are non-refundable.
4. What makes COCA's cat-themed apparel unique?
Typically items are shipped within 4-5 business days. Our designs are tailor-made, ensuring that each piece reflects the modern spirit of the 21st century combined with exceptional craftsmanship. Created upon order, our apparel is distinct, blending traditional motifs with a contemporary twist, perfect for modern cat owners.
5. How do I feature my cat in the Nine-Lives Club?
Joining the Nine-Lives Club is easy! Simply share your cat's photo or story on our platform. Should you need to edit or remove your submission, fill out the provided form on our website. Your feline friend's unique qualities will be celebrated and shared with our global cat community.
6. What is the production and delivery timeline for COCA products?
Given the custom-made nature of our products, production times may extend beyond standard items. We appreciate your patience and understanding as we craft your order to perfection. Shipping times vary, and we'll keep you updated on your order's progress.
7. How can I ensure the proper care of my COCA apparel?
To maintain the quality and integrity of your COCA apparel, we recommend washing items in cold water, inside out, and with similar colors. Avoid bleach, and tumble dry on low. This ensures your apparel remains in pristine condition.
8. Does COCA ship internationally?
Yes, we offer international shipping to cat lovers around the globe. Shipping rates and times vary based on destination. For more details, please check our shipping policy or contact us directly.
9. How can I get in touch with COCA for more questions?
For any inquiries, feedback, or further information, please don't hesitate to contact us at catsofcapeann@gmail.com. Our dedicated customer service team is ready to assist you with any questions or updates you may need.
10. What is COCA's commitment to privacy and security?
At COCA, your privacy is paramount. We promise never to sell your information or use it in any malicious way. Our Privacy Policy outlines our commitment to safeguarding your personal and your feline friends' information, ensuring confidentiality and security at all times.
